Customer Success Track: Strategies for Retention, Growth, and Customer Loyalty

This dedicated track for Customer Success leaders brings together those at the forefront of fostering customer satisfaction, retention, and long-term loyalty. Join peers who understand the essential role of customer success in driving growth and reducing churn. Through interactive roundtables, live Q&A, and eight engaging sessions led by top CS leaders, you’ll gain insights and practical tools on topics such as:

  • Proactive Retention Strategies - Identifying and addressing early signs of churn with targeted, proactive engagement tactics.
  • Maximizing Customer Lifetime Value - Proven methods for nurturing customer relationships and expanding account value through cross-sell and upsell opportunities.
  • Scaling Customer Success Operations - Building and optimizing CS teams and processes that support growth without compromising quality.
  • Data-Driven Success Metrics - Leveraging customer data and analytics to measure success, drive strategy, and demonstrate value to customers and stakeholders.

These discussions are designed to provide actionable strategies and real-world examples to elevate your customer success approach. With deep dives, interactive roundtables, and hands-on Q&A sessions, you’ll collaborate with leaders who understand your challenges and goals.

Join us to connect, learn, and return with fresh insights to enhance your customer success strategy and build stronger, more loyal customer relationships.

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Speakers and Facilitators

Natasha Evans
Head of Customer, Hook

Alex Farmer
CRO, Nezasa

Osen Akkemik
Senior Director Customer Success EMEA

Dan Farley
Global Head of Customer Success, Ocula Technologies

Jennifer Yorke
CCO, Ometria

Anika Zubair
Head of Customer Success, Griffin

Marija Skobe-Pilley
Founder, Women in Customer Success

Rav Dhaliwal
Investor, Crane

Emmanuel Gerbier
Sr Director of Client Success EMEA, Bazaarvoice

Sue Nabeth Moore
Co-Founder, Success Chain

Interactive Roundtables for Customer Success Leaders: Tailored Discussions for Success

Customer success leaders face unique challenges, and our roundtables allow you to zero in on the topics most relevant to your objectives. You’ll connect with fellow CS leaders who are equally focused on themes like proactive retention, expanding customer lifetime value, scaling operations, or leveraging data effectively. This tailored approach ensures you’re discussing what’s most impactful to you, alongside peers who share your focus and challenges.

Each roundtable features a Discussion Captain to guide the conversation, keep it dynamic, and ensure all participants gain value. This facilitator will help you dive deeply into each topic, providing actionable takeaways and fresh insights from an engaged peer group.

Whether you’re seeking new strategies, solutions to challenges, or inspiration from others in the field, these roundtables offer a dynamic, concentrated setting for valuable exchange with those who understand the intricacies of customer success.

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